Go to the following link. Most Sears Kenmore washers are made by Whirlpool and this is the most common problem. Even if this is not your problem there is a step-by-step instruction on how to open up your washer on the same page.
http://repair2000.com/coupling.htmlHow do you get the top off of a kenmore washer (approx. 6 yearsold)?
unplug,2 screws in back of control panel, flip the clips you loosened and remove panel... the whole outer shell may have to come off, top has clips that snap in and snap off...may have nuts to remove from underneath topHow do you get the top off of a kenmore washer (approx. 6 yearsold)?
Either it doesn't come off, or there will be screws located somewhere that will release it. These screws may even hold something down that's on the cover.
Saws-all
find the two interior clips near the front corners. Push in with a butter knife.
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